At Sylvia Explore, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process, outlined below.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase or order number is required.
Items marked as final sale, clearance, or non-returnable are not eligible for return.
To initiate a return, please contact us at [email protected] within 7 days of delivery.
Return Time Frame
All return items must be shipped back to us within 14 days of receiving your order.
Returns requested after the 7-day window or received after 14 days will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
If approved:
A refund will be processed to your original payment method (if applicable) or as store credit, depending on your location and our payment system.
Refunds are typically issued within 5–10 business days after we receive the returned item.
Return Shipping
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service to ensure the item reaches us.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photos of the issue. We will arrange for a replacement or refund at no extra cost.
Order Cancellations
Orders may be cancelled within 12 hours of placing the order. After this window, your order may already be in processing or shipment and cannot be cancelled.
Contact Us
If you have any questions about returns or refunds, please reach out to us at:
Email: [email protected]