At Sylvia Explore, we are committed to delivering your orders safely and efficiently, no matter where your adventures take you. We offer reliable shipping services across all regions we operate in, with an emphasis on care, accuracy, and customer satisfaction.
Order Processing
All orders are processed within 1–2 business days after your order is confirmed. Once your order has been packed and handed over to our delivery partner, you will receive a confirmation email with tracking information (if applicable).
Please ensure your delivery address and contact details are complete and accurate to avoid any delays or failed deliveries.
Shipping Method
We currently offer Cash on Delivery (COD) as our only payment and shipping option. Orders are shipped through trusted local and international courier partners to ensure timely and secure delivery.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking details, so you can monitor the progress of your delivery. If you do not receive a tracking email within 2 business days, please contact us at [email protected].
Missed Deliveries
If no one is available to receive the order, our delivery partner may attempt redelivery or contact you for instructions. Please respond promptly to avoid order cancellation or return.
Delivery Issues
If you experience any issues with the delivery of your order—such as delay, damage, or missing items—please notify us within 48 hours of receiving your package by emailing [email protected]. Be sure to include your order number and a brief description of the issue.
Contact Us
For questions about your shipment or assistance with an order, please reach out to us:
Email: [email protected]